FAQs

よくある質問

GETTING STARTED

Where are our locations?

SO FAR WE HAVE 6 LOCATIONS:

  • PONDOK INDAH (SOUTH JAKARTA) +62 812 1622 622
  • SENOPATI (SOUTH JAKARTA) +62 811 900 9919
  • PAKUBUWONO (SOUTH JAKARTA) +62 811 900 1131
  • MENTENG (SOUTH JAKARTA) +62 811 900 9210
  • CITRALAND (WEST SURABAYA) +62 811 390 923
  • DHARMAHUSADA (EAST SURABAYA) +62 811 3199 009
Do i need to make an appointment?
Yes, bookings are mandatory. Bookings via whatsapp are available by clicking the link on our instagram bio.
Why us?
In order to deliver the best quality of service we strive to constantly learn. Achieving internationally acclaimed certifications is one of the ways to ensure that we deliver the best services to our customers. Our top stylists have earned certifications that span from Novalash (USA), Japan Lash Extensions Association (JLA), Nippon Eyelash Extensions Association (NEEA), Christrio Nails (USA), IBD Gel System (USA) and Perron Rigot (PARIS).

LASH EXTENSION

Is it painful/itchy? does it sting? how long is the process?
Not at all, in fact you will not feel anything and will most likely fall asleep during the 90 - 120 minutes process.
Will it make my original lash fall faster/damage my original lash?
No, lash extensions will fall following your original lash growth cycle. Lash extensions will not reduce your lashes or make them go bald. Correct lashing technique will only glued the extension(s) to ONE original lash (1mm away from the root, never on the skin!) therefore will not interrupt the growth and condition of the original lash.

Please remember to treat your lash extensions gently, do not rub on them & comb them upwards every after shower.

*Note: lash perm is proven to be more damaging, since it forcefully bends the original lash using strong chemical.
How long will it last?
4 - 5 weeks (depending on your maintenance, skin type & weather)
Are our products safe?
We only use MEDICAL-GRADE adhesives that are LOW FUME, FORMALDEHYDE-FREE and LONG LASTING (made in USA/Japan). We also only use premium SYNTHETIC LASH that are free of animal-cruelty. According to lash experts and associations across the world, lashes that are derived from live animals/human should be avoided due to unhygienic reason.

WAXING

Why waxing?
Waxing is a better alternative than shaving because:
  • The ultimate smoother sensation
  • Safer (no incidental cuts)
  • More efficient (prolongs the time until hairs grow back)
  • Hair grows back finer
  • Remove dead skin & help lighter skin tone
  • Eventually stops the hair growth entirely
Will waxing make my hair grow back thicker/stronger/darker?
Absolutely not!
Waxing does not cause you to grow more hair follicles. In fact, if you become a regular waxer, you will notice that your hair will become quite sparse and less coarse. When hair is shaved, it is cut off at the thick part of the hair, which is why you can feel stubble the next day.
A properly waxed hair is removed from the root, and when the hair starts to grow back it will be new hair - very fine at the tip, so no stubble.
The only things known to stimulate hair growth are hormones: natural or artificial.
What are soft and hard wax?
There are two types of wax that are used for in-salon depilation:

  1. Soft wax, a.k.a. strip wax, is applied thinly to the skin with a depilator/roller. A rectangular cloth (read: woven strip) is pressed onto the wax and then swiftly removed, taking both wax and hair with it. Strip waxing is effective for covering large areas of skin quickly, making it popular for use on legs and arms.
  2. Hard wax a.k.a hot wax, is applied to the skin with a spatula. No woven strips are needed when using hard wax. Hard wax is usually preferred for sensitive areas because it can minimize bruises and scar & is less painful.
What is brazilian waxing?
Also known as the Hollywood Waxing or the Playboy Waxing, Brazilian Waxing removes all hair from your pubic area as painlessly as possible. You may choose to have everything taken off, or to leave a shape on the front. Most people choose a strip or a triangle. When we say ALL hair, we mean every last strand from front to back.
Does it hurt?
With the right technique, we promise to ensure least discomfort & pain during the process. Rest assured that our therapists are well-trained to work fast and professional. However, based on our experience, the first-time is usually the most inconvenient for new patrons (it will get much better the second or third time, trust me!). Probably because new patrons are more nervous.

Bottom line is, it is really not as bad as you imagine. If we can describe the level of pain, it will be more like surprising jolts rather than actual pain.
What kind of wax do you use?
We use both soft and hard wax by Perron Rigot (imported from Paris, France). We have tried experimenting with a lot of big brands of waxes available and finally settled down on Perron Rigot wax due to its texture and quality. Perron Rigot has won many awards and is UK salon's #1 favourite wax.
Is there an age limit for any of the waxings?
We will wax clients of any age, but if you are younger than 17 we do require a parent to accompany you to sign our waxing consent form
When can't i wax?
We cannot wax you if you fall under any of the following categories:
  • You just had an IPL (laser) on the same area within the last 6 months
  • You are under medication of Retin-A or Roaccutane or any similar skin medication that usually makes your skin really dry
  • You have sunburn or cuts or wound on the same area


*Note: we suggest to avoid waxing 3 days prior, during, and 3 days after your period since your skin is usually more sensitive during that times.

ACADEMY & SUPPLY

What courses are available?
Waxing, Nail Care & Lash Extensions.
What are the details & prices of the courses?
Please go to the "ACADEMY" section at our homepage menu.
Will i get a certificate?
Yes, you will get a local certificate from Dandelion Academy for every course that you took
Who will be teaching me?
Only the founders (internationally certified beauticians) will be teaching you personally in small group class (maximum 3 students per class).
Will i be practicing on a real model during the courses?
Yes. All courses will insist you to practice on real models.
Will i be able to perform on a real client after i take on the courses?
Since it is almost impossible to gain the speed only through this training (or any other short courses). You will have to practice more by yourself and make sure you really have mastered everything WELL before you can perform a treatment on a real client. We suggest you to practice on at least 10 more models after taking the courses. However, in the end it really depends on your persistence & hard work.

Please don't hesitate to contact us if you are having troubles during your practice after the courses.
what language will the courses be conducted?
All courses will be conducted in Bahasa Indonesia, and English on request. However, all the manual & textbooks will be in English.
How to register for the courses?

Please go to the "academy" section at the homepage of the website and fill in the subscription form. Or simply click "here".

How to make a payment for the courses?

All payments of the courses should be done minimum three days before the courses or we cannot guarantee your slot. All payments should be paid in full via bank transfer.

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